support.capitalone.ca

After taking over as lead UX Writer and Content Manager for Capital One Canada's customer support centre, I have designed, developed, and deployed new articles and updated many others.

I created the Accessibility hub to meet requirements of the Accessible Canada Act (ACA).

I wrote the

How to Make a Payment to Your Capital One Mastercard

How to Resolve a Declined Transaction
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Common Scams to Know About

What to Do if You Forget Your Pin and

How to Set Up Auto Pay articles, to name a few.
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